How do I return or exchange my products?
If you are not entirely satisfied with your order, we would like to know so please email us at email@example.com. You can return or exchange non-prescription goods to us within 14 calendar days from the date you received the items.
What should I do if I receive a faulty product or the wrong product?
We review our items carefully before sending them to our customers. If you receive an incorrect or faulty item, please contact with the details of the problem and a photo to firstname.lastname@example.org
How it works
Take our 3 minute quiz
Start with a skin quiz compiled by our doctors
This assesses many factors to allow us to customise your skincare for a £10 skin analysis fee
Receive your Customised Skin Programme
Our skin experts will determine the best products for YOU according to your profile
Choose your products
Pay only for the products you’d like to keep
Redeem the £10 against anything you purchase
Delivery to Your Door
We will customise your programme each time adjusting to changes in the seasons and lifestyle factors so your skincare is customised for you