Skincare Product Returns | Skinora
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Returns

How do I return or exchange my products?

If you are not entirely satisfied with your order, we would like to know so please email us at hello@skinora.j.layershift.co.uk. You can return or exchange non-prescription goods to us within 14 calendar days from the date you received the items.

What should I do if I receive a faulty product or the wrong product?

We review our items carefully before sending them to our customers. If you receive an incorrect or faulty item, please contact with the details of the problem and a photo to hello@skinora.j.layershift.co.uk

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Try Skinora once or request repeat deliveries and receive 10% off repeat orders.

How it works

Take our 3 minute quiz

Take our 3 minute quiz

Start with a skin quiz compiled by our doctors

This assesses many factors to allow us to customise your skincare for a £10 skin analysis fee

Receive your Customised Skin Programme

Receive your Customised Skin Programme

Our skin experts will determine the best products for YOU according to your profile

Choose your products

Choose your products

Pay only for the products you’d like to keep

Redeem the £10 against anything you purchase

Delivery to Your Door

Delivery to Your Door

We will customise your programme each time adjusting to changes in the seasons and lifestyle factors so your skincare is customised for you

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