Frequently Asked Questions

Skinora is an online skincare service that provides personalised skincare programmes and recommendations of scientifically backed skincare products to customers.

It starts with a simple quiz, so we can match the exact product for your skincare needs. Complete your online skin profile questionnaire and a skin expert will hand-pick products according to your skin goals, preferences, and budget. The result is a customised skincare plan that’s delivered right to your doorstep.

The quiz helps us create your unique skin profile. It’s compiled by our doctors who assesses multiple factors that affect your skin. Once completed our doctors review this information and send a personalised skincare regime to your email, taking into account your preferences and budget.

It takes 3-5 minutes to complete our quiz.

Once you receive your skin programme you can simply reply back to the email with any questions you have about it via email at hello@skinora.co.uk. You then decide if you would like to purchase all or any of the recommended products in your programme within 3 days of receiving your skincare routine.

Although the online consultation has been compiled and developed by our doctors and is designed to follow a similar series of questions that would take place in a face-to-face consultation, a photo allows us to more accurately assess your skin to determine the best products and regime for you.

The personalised skincare programme is £10. We have a range of brands reviewed and selected by our doctors that are scientifically backed and deliver real results. Our products range from £15-£150 and you can redeem your initial £10 cost against any of the products you purchase. How much you spend is entirely up to you.

Once we have received your quiz, we will review your answers to understand the correct skincare products and regimen for you. We will send you a detailed email within 72 hours which explains the recommended skincare programme for your specific needs. If you are happy with the recommendations, you can purchase then purchase the products through the link provided in your email at any time.

We work with several skincare brands including Obagi, ZO, SkinCeuticals, La Roche, Vichy and Cerave. These brands are selected by our doctors based on the quality of the products and the science-based use of specific ingredients to help you reach your skin’s maximum potential. They’re also designed to help alleviate common skin complaints such as dryness, redness, wrinkles, loss of volume, hyperpigmentation, improve skin texture, and restore firmness. Our doctors are currently carrying out in-depth reviews of new brands and products and we hope to expand our range and offer you even more choice in the near future. Some products require a consultation before purchase. We will notify you by email to arrange this if this is the case.

Three of our brands – Obagi, ZO, and SkinCeuticals – are classed as cosmeceutical products. These are scientifically-backed products that have active ingredients which have proven, clinical benefits. When applied to the skin’s surface they are easily absorbed into the deeper layers, allowing them to deliver noticeable changes and promoting more radiant, healthy skin.

Absolutely! If you have used a brand that we offer before and have been pleased with the results, please include this in the information you provide in our initial quiz. We will take this information into account and include it where possible when developing your skincare programme. You can choose to purchase the full programme or custom select your own individual components if you prefer.

When a custom programme is emailed to you we will also provide you with all the technical information about the brands we recommend, including breakdowns for each product and the ingredients. This saves you time and guesswork, so you don’t have to spend hours hunting down information on the internet about our skincare products. We do it all for you! If you require more information, please do not hesitate to email us at hello@skinora.co.uk

We accept all major credit cards and debit cards. We cannot accept checks or money orders.

The £10 fee for our skin experts to analyse your skincare questionnaire can only be redeemed for the specific consultation you have paid for, and cannot be used for future purchases. This is because over time your skin profile can change for many reasons such as changes in lifestyle, the environment or skin concerns. So if we don’t hear from you for several months, we will ask you to submit a new profile and photo. This is so we have the most accurate, up-to-date information about your skin to enable us to recommend the most effective programme.

Yes. When you access your personal account on the website by logging in, you will be able to see your order history

You can contact Skinora via email. However, if the products have been dispatched, we might not be able to update the order.

Once your products have shipped we will send you an email notification with a tracking number.

We deliver to the UK.

Once you have placed an order, we will send you an order confirmation email. The items are usually dispatched within 3-5 business days of this confirmation. We will send you an email when your order has been dispatched.

Please allow up to 7 days for delivery. If you haven’t received your order by then, please contact us at hello@skinora.co.uk

Yes. Your shipping address does not need to match your billing address

If you are not entirely satisfied with your order, we would like to know so please email us at hello@skinora.co.uk. You can return or exchange non-prescription goods to us within 14 calendar days from the date you received the items.

We review our items carefully before sending them to our customers. If you receive an incorrect or faulty item, please contact with the details of the problem and a photo to hello@skinora.co.uk

Skinora discount codes and vouchers are rewards given during promotional events or after referring a friend or family member who goes on to purchase from Skinora. These can be used to buy any item sold by www.skinora.co.uk. Our normal terms and conditions alongside the terms and conditions below apply to the use of any discount code or voucher.

When issued with a code or rewards voucher, you enter the code provided in the coupon code section at checkout, then continue to checkout to complete your order.

You can only use one discount code per order Discount codes and rewards are valid for 6 months from the date of purchase so be sure to redeem your codes in time. You cannot use your discount code or voucher in conjunction with any other discount code.